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March 23, 2020

Dear Valued Customer:

Thank you for your ongoing support of MacDermid Graphics Solutions LLC. As the situation around the COVID-19 Coronavirus continues to evolve, our utmost concern has been for the health and safety of our employees, customers, suppliers and other stakeholders. We have taken appropriate steps to continue to serve your business, while keeping the health and well-being of our customers and our employees in mind. To that end, MacDermid has developed a business continuity plan to support our customers during the COVID-19 Coronavirus crisis by:

  • Having our MacDermid Support Team telecommute, while maintaining our normal hours of operation.

  • Providing our MacDermid Support Team with laptops (inclusive of the appropriate software) and internet and systems access to conduct business as usual.

  • Offering customer and technical support via Microsoft Teams meetings and other videoconferencing systems to address your needs.

  • Offering guidance and remote training for installations or audits if we are not able to be on-site due to travel or other restrictions.

  • Changing on-site meetings to video or audio calls via Microsoft Teams and other videoconferencing systems.

MacDermid will continue to evolve our business continuity plan as this health crisis unfolds. We will keep you apprised of changes to our customer support during this time. If you have any questions, feel free to contact your Account Manager or a member of our MacDermid Support Team listed on the following pages. Again, we appreciate your business and will continue supplying industry-leading products and services that you know and trust.

 

Sincerely,

 

Melanie Galloway

Senior Vice President, MacDermid Graphics Solutions LLC

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